If you'd like to return your order for any reason then you have up to 21 days (excluding the extended Christmas returns period) to return your item(s) for a refund/exchange as long as your order is still in the new, unused condition that it was sent in.
Do not attach any tape or delivery labels directly to the box and please make sure that the box is suitably protected from the weather during transit (popping in a carrier/bin bag and sealing with some tape is a great alternative to expensive mailing bags).
We reserve the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with. We also withhold the right to deduct a £5 fee from any refund if the original box is damaged (tape/labels and stickers included). This does not affect your statutory rights.
Please fill out all of the relevant information on your returns form and include it in the package as this will help us to process your return as quickly as possible once it arrives back to us. Package your item(s) safely to ensure that the shoes and original packaging (including the box and swing tags) are able to arrive back to us in a saleable condition.
Once your return is safely packaged, take your return to your local Post Office to send it back to us. We recommend that you make a note of your tracking number so that you're able to make sure your return gets back to us as we are unable to accept liability for goods lost in transit when being returned to us.
If you need to return an item because of an error on our part or because it's faulty, we ask that you contact us at firstname.lastname@example.org before sending any items back so that we can decide how best to assist you in resolving any issues with your order. We may ask for photographic proof of any problems to help us to establish what's gone wrong.
We offer customers the option of an exchange, providing the price of the item is the same or less than the one originally purchased otherwise a refund will take place. We will not charge you any extra for the exchanged shoes to be sent to you via our Standard Delivery service.
Refunds can only be made to the card used to make the original purchase. Please allow up to 14 days for your refund to be processed once your return has been delivered to us.
Our Returns Policy does not affect your statutory rights.
Free Returns -If you’re not completely satisfied with your purchase please contact us in the first instance, either via e-mail or the chat function here on our site. Please send the shoes via Royal Mail 2nd Class and we’ll refund the cost to you. Please keep the receipt and proof of posting. Send the receipt to us and we’ll add it to your refund. We will cover the return cost up to Royal mail 2nd class, if you prefer to use another service you are welcome to pay the difference.